RESERVATIONS POLICY
Please arrive a minimum of 15 minutes in advance of salon and spa treatments.
Services will begin and end on time as a courtesy to the next guest.
As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.
PRICES POLICY
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
GRATUITY POLICY
Prices do not include gratuities.
18% gratuity will be assessed for spa packages, bridal parties, keratin treatments, and group parties.
MONETARY POLICY
GLAM Beauty Bar and Spa accepts Visa, Master Card, Discover, American Express, GLAM Beauty Bar and Spa gift cards, bank debit cards, and cash.
We do not accept checks.
GLAM Beauty Bar and Spa gift cards are not redeemable if reported as lost or stolen. Donation certificates are non-transferable.
REFUND POLICY
All service sales and gift card sales are final.
Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged.
Refunds will be issued in Store credit only. Store credit must be used within 30 days of the return.
At GLAM Beauty Bar and Spa discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift card for the lowest selling price. All returns are subject to system verification.
SPECIAL CONDITIONS POLICY
Please notify our Spa Coordinator before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.
All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well-being in mind.
WHAT IS OUR CANCELLATION AND TARDY POLICY?
We have reserved time and space especially for you and require 48 hours notice for group and package appointment cancellations/rescheduling and 24 hours notice for all other appointments. GLAM staff respectfully request at least 24 hours notice for cancellations. Clients who cancel or “no show” appointments may be asked to prepay future services. You will be considered a “no show” 5-15 minutes past your appointment time (depending on service), as we need to ensure that all clients receive their reserved times. We understand that sometimes being late is unavoidable, however, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.
AGE REQUIREMENT
We are not able to accept appointments for children under the age of 16 years, unless accompanied by a parent or guardian. Children under the age of 18 require a parent or adult guardian signed waiver and/or accompaniment by a parent or adult guardian for services. Online bookings cannot be made by or for any person under 18 years of age. Please contact the office for further information.
CONFIDENTIALITY AND PRIVACY POLICY
We do believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist or therapist will remain confidential, as will your health history forms.
Client lists and email lists are confidential. We do not share our client lists with outside companies.